GENERAL CONTRACT CONDITIONS
Information prior to the contractual process
This website https://www.colaslab.com is owned by JOSE LLEDO MUÑOZ with DNI 44858120R and fiscal address in CALLE SERRERIA 57 BJ 46022, VALENCIA.
The General Contracting Conditions regulate the distance selling relationship between JOSE LLEDO MUÑOZ and the user or client, in accordance with legal provisions, especially Law 7 / 1998, of April 13, on General Contracting Conditions, Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of consumers and Users, in accordance with the provisions in the current regulations on Protection of Personal Data, Law 7/1996, of January 15, on Retail Trade Management, and Law 34/2002 of July 11, on Services of the Information Society and Commerce Electronic.
JOSE LLEDO MUÑOZ reserves the right to make the modifications it deems appropriate, without prior notice, in the General Conditions. Such modifications may be made, through their websites, by any form admissible by law and will be mandatory during the time they are published on the website and until they are validly modified by subsequent ones. However, JOSE LLEDO MUÑOZ reserves the right to apply, in certain cases, Particular Contracting Conditions in preference to these General Conditions when deemed appropriate, announcing them in a timely manner.
The purpose of the website is to offer and advertise photo releases.
The duration of the contract will be linked to the delivery of the product without prejudice to the right of withdrawal.
As a user or customer expressly declares to know, understand and accept the conditions of use and these general conditions of contract. In the same way, it declares to be of legal age and have the legal capacity and necessary work to access the websites of JOSE LLEDO MUÑOZ and the contracting through them.
To purchase our products, you can go to the corresponding section of our online store. It is essential that you register as a user of the website to make the purchase online.
You can access the corresponding section for registration on the website itself. In accordance with the provisions of current regulations on Protection of Personal Data, JOSE LLEDO MUÑOZ informs users that personal data collected during the registration and subsequent purchase process, will be entered into a file under their responsibility, for the purpose to process these actions by the user and manage subsequent actions derived from them. Also, JOSE LLEDO MUÑOZ informs of the possibility of exercising the rights of access, rectification, cancellation and opposition by writing to the address CALLE SERRERIA 57 BJ 46022, VALENCIA or via email firstname.lastname@example.org .
As long as you do not tell us otherwise, we will understand that your data has not been modified, that you agree to notify us of any variation and that we have the consent to use them in order to be able to build loyalty between the parties.
During the purchase process you must identify yourself with the username and password provided. This data will not be public. You are responsible for dealing confidentially and responsibly with the identity and password obtained in the registry as a customer, not being able to transfer them to another. You can modify the information registered at any time, in your client area. In this same section you will have access to a history of your orders, this is only a query section but its management is allowed, and the user can delete those records that he considers are not necessary to view.
Once the purchase process is finished, the customer will receive a confirmation of it by email. It is essential that during the purchase process the user indicates a valid email. If within 24 hours of the completion of the order you do not receive confirmation, please contact JOSE LLEDO MUÑOZ at the customer service telephone or by email email@example.com .
All the contents of the website are in Spanish.
Upon receiving the product at the delivery address provided, you will receive an invoice or copy of the order.
Offer and validity
In the case of a product on sale, it will always be indicated, together with its essential characteristics, the offer price and its validity.
In compliance with current regulations JOSE LLEDO MUÑOZ offers information on all items for sale, their characteristics and prices. However, JOSE LLEDO MUÑOZ reserves the right to withdraw, replace or change the products offered through its website, by simply changing the content of it. In this way, the products offered at any time by the web will be governed by the General Conditions of Contract in force in each case. Likewise, the company will have the power to stop offering, without prior notice and at any time, access to the aforementioned products.
Essential characteristics of the products
The products offered in our online store, incorporate a photograph and the essential characteristics of it, this is the information obtained from the manufacturer itself. The color of the product, observable in the photograph is not binding. In the characteristics it is identified.
All products offered on the website enjoy the commercial guarantee of the supplier. JOSE LLEDO MUÑOZ has an after-sales service, while the warranty is in force, the customer can execute it by going to the establishment of JOSE LLEDO MUÑOZ, after-sales service, by email to < span style = "color: # 4a4a4a;"> info @ colaslab.com or to the points established by the provider itself. In case of doubt, you can contact the customer service telephone or by email firstname.lastname@example.org .
JOSE LLEDO MUÑOZ responds to the lack of conformity of all products offered on the website during the period of two years from delivery. JOSE LLEDO MUÑOZ has an after-sales service, during the indicated period, the client can go to the establishment of JOSE LLEDO MUÑOZ, after-sales service, by email to info @ colaslab .com or to the points established by the provider itself. In case of doubt you can contact the customer service telephone number 963556791 or by email email@example.com .
All products indicate the sale price in Euros and include Value Added Tax (VAT).
If any other tax is applicable, this would be indicated (IGIC or IPSI).
Delivery and transport costs
JOSE LLEDO MUÑOZ only ships in the Peninsula, Balearic and Canary Islands charging an amount of € 6.50 if the order does not exceed € 50 in expenses for shipping costs .
Shipping costs include handling and packaging costs, as well as postal costs. The handling costs have a fixed price, the transport costs may vary depending on the total weight of the package.
JOSE LLEDO MUÑOZ does not make a combination of different orders, it is advised that the items be grouped into a single order. Shipping costs will be applied individually.
JOSE LLEDO MUÑOZ sends the packages on the same day the order's manufacturing deadline ends, through the PACKLINK messaging platform with a tracking number and delivery without firm. The customer can choose certified shipping, for this an additional charge will apply.
Before requesting the certified delivery option, the client must contact JOSE LLEDO MUÑOZ.
JOSE LLEDO MUÑOZ provides the customer with a link where he can track the order online.
Payment methods and order execution
The customer can pay the amount of his order by choosing any of the following ways.
During the purchase process you must indicate your choice:
- VISA or MASTERCARD credit card
All operations involving the transmission of personal or bank data are performed using a secure environment, a server based on SSL (Secure Sockets Layer) standard security technology. All the information you transmit travels encrypted through the network.
Likewise, the data on your credit card are entered directly on the bank's page, in the POS (Point of Sale of the Bank) and are not entered or registered in no JOSE LLEDO MUÑOZ server.
When paying with VISA or MASTERCARD card you will always be asked for the following information: the card number, the expiration date, and a Validation Code that matches the three latest digits of the number printed in italics on the back of your VISA or MASTERCARD card, thus offering more guarantees about the security of the transaction.
This form of payment is valid only on the web.
When the amount of a purchase has been fraudulently or improperly charged using the number of a payment card, the holder may demand the immediate cancellation of the charge. In this case, the corresponding debit and re-entry notes in the accounts of the supplier and the holder will be made as soon as possible.
However, if the purchase had actually been made by the cardholder and the return requirement was not a consequence of having exercised the right of withdrawal or resolution and , therefore, would have unduly demanded the cancellation of the corresponding charge, the latter will be obliged in front of JOSE LLEDO MUÑOZ to compensate for the damages caused as a result of said annulment.
- Bank Transfer
When selecting the bank transfer you will receive, together with the confirmation of your order, an e-mail with the bank details of JOSE LLEDO MUÑOZ.
It is very important that when making the transfer indicate in the subject the order number, as well as your name and surname, and make the transfer within 3 days after the order confirmation date to validate it.
If you wish, you can send us the transfer receipt by e-mail firstname.lastname@example.org . But in any case, the order will not be considered effective until our administration department has no bank confirmation of the transfer.
Remind you that the payment has to be made in EUROS and that all possible exchange and bank fees run on your own.
In the case of bank transfers made from outside Spain, it is very important that when ordering the transfer always communicate to your bank to take charge of the commissions at source, those commissions bank charges and expenses corresponding to your entity. Otherwise, JOSE LLEDO MUÑOZ may stop sending your order by not receiving the full amount.
Possible exchange and bank fees are borne by the customer.
- PayPal Allows you to send payments online safely and conveniently. The PayPal network relies on the existing financial infrastructure of bank accounts and credit cards to create a global real-time payment solution. PayPal offers a service specially designed for those who are not satisfied with traditional payment mechanisms.
More information on PayPal. http://www.paypal.com.
The availability of the products offered by JOSE LLEDO MUÑOZ may vary depending on customer demand. Although JOSE LLEDO MUÑOZ periodically updates the stock, the product requested by the customer may be sold out at that time. In case of non-execution due to unavailability, JOSE LLEDO MUÑOZ, at the time he becomes aware of this situation, will notify the client, by means of an email. The period of this communication will not exceed the maximum period of 30 days. JOSE LLEDO MUÑOZ may give the double option of: supplying the customer without a price increase, a product of similar or superior quality, or unless justified and demonstrable reasons by JOSE LLEDO MUÑOZ within this same period pay the sums paid for the order voided.
In the event that JOSE LLEDO MUÑOZ does not make this payment within the indicated period, the buyer may claim to be paid twice the amount due, without prejudice to your right to be compensated.
Right of withdrawal, returns and claims
For custom products they are exempt from the right of withdrawal.
The buyer will have a minimum period of fourteen calendar days to withdraw, from the day the customer receives the product, without penalty and without indication of the reasons.
The exercise of the right of withdrawal must be done by notification via telephone communication to 963556791, by sending an email to email@example.com , by sending your letter to our postal address CALLE SERRERIA 57 BJ 46022 , VALENCIA, or through the withdrawal form.
As established in article 103 of Law 3/2014, of March 27, modifying the consolidated text of the General Law for the Defense of consumers and Users, the supplies of services or goods made according to the specifications of the consumer or clearly personalized, or that, by their nature, cannot be returned or can deteriorate or expire quickly, are exempt from withdrawal.
For custom products they are exempt from the right of return.
The customer must return or deliver the product directly to JOSE LLEDO MUÑOZ, to the address CALLE SERRERIA 57 BJ 46022, VALENCIA, without undue delay, and in any case in a maximum period of fourteen calendar days from the date on which the right of withdrawal of the contract is formalized. The deadline will be understood if the customer returns the product before the end of the term.
The customer will bear the cost of returning the product. In any case, the products to be returned must be in perfect condition, unused and in their original packaging. Please, therefore, to avoid transport problems, ensure that the package is properly protected and sealed. Once received, we will check your status. When we verify that both the article (s), as well as the possible components, accessories, promotional gifts and documentation, are complete and in perfect condition, we will proceed to return the money paid.
For customized products they are exempt from the right to a refund of payment.
The reimbursement of the amounts received by the customer will be made using the same means of payment used by the customer, as long as the opposite has not been provided.
JOSE LLEDO MUÑOZ may withhold the refund until the product has been received, reason for withdrawal, or until the customer provides proof of return, depending on which condition is met first .
In case of unjustified delay by JOSE LLEDO MUÑOZ, regarding the return of the sums paid, the customer may claim twice the sums paid, without prejudice to the right to be compensated for the damages suffered in which it exceeds said amount.
Return of defective product
JOSE LLEDO MUÑOZ will bear the costs of the return.
In the event that the product is not in good condition and the causes attributable to it, are not a consequence of the customer, he will be entitled to the return of the product, informing JOSE LLEDO MUÑOZ of the reason for return through any of the means provided in these contracting conditions, and at no cost to the client. This return due to defect or poor condition of the product will not be considered a right of withdrawal.
JOSE LLEDO MUÑOZ undertakes to bear the cost of the return and return the product for a new one in accordance with conditions accepted at the time of sale.
If the client wishes to file a claim, the establishment of JOSE LLEDO MUÑOZ is located in CALLE SERRERIA 57 BJ 46022, VALENCIA or via email firstname.lastname@example.org .
Likewise, JOSE LLEDO MUÑOZ reserves the right to file civil or criminal actions that he deems appropriate for the improper use of his website and contents or for the breach of the present conditions.
The relationship between the user and the provider will be governed by current regulations and applicable in Spanish territory. If any dispute arises, the parties may submit their disputes to arbitration or go to the ordinary jurisdiction in compliance with the rules on jurisdiction and competence in this regard. JOSE LLEDO MUÑOZ is domiciled in VALENCIA, Spain.